Privacy policy

Privacy Policy

Last Updated: October 12, 2026

At Lumaz.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal details, including your name, phone number, email address, and shipping address.

  • Order information, including purchased products, order history, and transaction details.

  • Payment confirmation details required to verify your order.

  • Technical information, including your IP address, browser type, device information, and website activity.

  • Communications you send to us through WhatsApp, email, or other customer support channels.

Payment information is handled through the applicable payment service providers. We do not intend to collect or retain complete payment card details unnecessarily.

2. How We Use Your Information

We use your information to:

  • Process, confirm, pack, and deliver your orders.

  • Verify advance payments and other applicable payments.

  • Communicate order updates, tracking details, and delivery information.

  • Respond to customer inquiries and resolve complaints.

  • Improve our website, products, and shopping experience.

  • Prevent fraudulent transactions and protect our business.

  • Comply with applicable legal and regulatory obligations.

  • Send promotional messages where permitted by law and your communication preferences.

3. Sharing of Information

We may share relevant information with trusted third parties when necessary to operate our store and fulfill your orders. These may include:

  • Shopify, which hosts and supports our online store.

  • Courier and delivery companies responsible for delivering your purchases.

  • Payment service providers involved in processing or verifying payments.

  • Website analytics, advertising, and technical service providers.

  • Government authorities or other parties when disclosure is required by law.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand visitor activity, and support advertising and analytics.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Data Retention and Security

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, recordkeeping, legal compliance, and legitimate business purposes.

We take reasonable measures to protect your information against unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of your data.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing your request, and certain information may need to be retained where required by law.

7. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. These services operate under their own privacy policies, and Lumaz.pk is not responsible for their independent privacy practices.

We encourage you to review the privacy policies of any third-party services you use.

8. Children's Privacy

Our website is not intended to be used independently by children who are not legally permitted to make purchases. We do not knowingly collect personal information from children in violation of applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations. Any updates will be published on this page with a revised date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Store Name: Lumaz.pk
Website: https://lumazpk.com/
Email: info@lumazpk.com
Phone/WhatsApp: +92 323 3206052
Business Location: Faisalabad, Punjab, Pakistan