Shipping Policy – Lumaz.pk

Last Updated: October 12, 2026

1. Shipping Coverage

Lumaz.pk offers delivery across Pakistan. We aim to deliver your orders safely and efficiently through our courier partners.

2. Order Processing

Orders are processed after the required PKR 200 advance payment has been received and the order details have been confirmed.

Processing times may vary depending on product availability, order volume, public holidays, and other operational factors. Orders are processed during our regular business days.

3. Delivery Time

Our estimated delivery time is 3–5 business days after dispatch, depending on your location and the courier service.

Delivery times are estimates and are not guaranteed. Remote areas and unforeseen circumstances may require additional delivery time.

4. Shipping Charges

Any applicable shipping charges or free-shipping offers will be communicated on the website or during the ordering process. Promotional shipping offers may be subject to specific terms and conditions.

5. Tracking Information

Once your order has been dispatched, we will share the tracking number or available shipment details through WhatsApp or SMS.

You can use the tracking information to check the status of your shipment through the relevant courier service.

6. Customer Responsibilities

Customers must provide a complete and accurate delivery address, an active contact number, and any other information required to complete delivery.

Please ensure that someone is available to receive the parcel at the provided address. Incorrect addresses, unavailable recipients, or unresponsive contact numbers may result in delivery delays or additional courier charges.

7. Delivery Delays

Although we aim to meet our estimated delivery times, delays may occur due to courier operations, weather conditions, public holidays, strikes, road closures, high order volumes, or other circumstances beyond our reasonable control.

We will assist customers in checking shipment status where tracking information is available. Lumaz.pk cannot guarantee delivery on a specific date unless expressly confirmed.

8. Failed or Unsuccessful Delivery

If a parcel cannot be delivered because the customer provided incorrect details, remained unavailable, refused the parcel, or failed to respond to the courier, the shipment may be returned to us.

Any additional delivery or re-shipping arrangements will be discussed with the customer. Any charges or consequences will be handled in accordance with the applicable order terms and consumer-protection requirements.

9. Damaged, Incorrect, or Missing Items

Please inspect your order after receiving it. If you receive a damaged, defective, or incorrect product, contact us within 3 days of delivery.

Please provide your Order ID, a description of the issue, and clear photographs of the product and packaging where applicable. Eligible cases will be handled according to our Refund and Return Policy.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation requests may not be accepted once an order has been dispatched.

The PKR 200 order-confirmation advance is non-refundable under our stated policy, subject to applicable law and any rights that cannot legally be excluded.

11. Contact Information

For shipping questions, order updates, or delivery assistance, contact us using the details below.

Business Name: Lumaz.pk
Email: info@lumazpk.com
WhatsApp: +92 323 3206052
Website: https://lumazpk.com/
Location: Faisalabad, Punjab, Pakistan