Refund policy

Refund and Return Policy – Lumaz.pk

Last Updated: October 12, 2026

1. Return Eligibility

At Lumaz.pk, we aim to provide quality products and a reliable shopping experience. If you receive a damaged, defective, or incorrect item, you may request a return or exchange within 3 days of delivery.

To qualify for a return or exchange, the product must be unused, unwashed, and in its original packaging, with all original tags and accessories where applicable.

2. Items Not Eligible for Return

Returns and exchanges are generally not accepted for the following reasons:

  • Change of mind after placing an order.

  • Personal preferences regarding color, design, fabric appearance, or size after delivery.

  • Products that have been used, washed, altered, or damaged due to customer handling.

  • Requests submitted after the three-day reporting period, except where required by applicable law.

Slight variations in color or appearance caused by screen settings, lighting, or photography do not necessarily constitute a product defect.

These conditions do not limit any rights customers may have under applicable consumer-protection law.

3. How to Request a Return or Exchange

To request a return or exchange, contact us within 3 days of receiving your order.

Please provide the following information:

  • Your Order ID.

  • A brief explanation of the issue.

  • Clear photographs of the product and packaging, where applicable.

Contact details:

WhatsApp: +92 323 3206052
Email: info@lumazpk.com

Please wait for our instructions before sending any item back. Returns sent without prior approval may experience processing delays.

4. Return Shipping Costs

If you receive an incorrect, damaged, or defective product, we will coordinate the return or exchange and explain the applicable shipping arrangements.

For other approved returns, shipping costs may be the customer's responsibility where permitted by applicable law and our agreed return arrangements.

5. Refund Eligibility and Processing

Refunds are assessed after the returned product has been received and inspected.

Where a refund is approved, it will generally be processed within 5–7 business days after the returned item has been received and verified. The time required for the funds to reach you may vary depending on the payment provider or financial institution.

Refunds will be issued through an agreed and available payment method.

6. Order Confirmation Advance

A PKR 200 advance payment is required to confirm an order.

Under our standard order policy, this advance is non-refundable, including when a customer cancels an order before dispatch. However, this condition does not override any refund or remedy required by applicable law or any refund owed because of a cancellation attributable to Lumaz.pk.

7. Exchanges

Exchanges may be offered for eligible damaged, defective, or incorrect products, subject to product availability.

If the same item is unavailable, we will contact you to discuss an appropriate alternative or refund, as applicable.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible after dispatch. Any applicable refund will be assessed according to the circumstances, this policy, and applicable law.

9. Contact Information

For questions about returns, exchanges, or refunds, contact us:

Business Name: Lumaz.pk
Email: info@lumazpk.com
WhatsApp: +92 323 3206052
Website: https://lumazpk.com/
Location: Faisalabad, Punjab, Pakistan