Contact information

Contact Information and Customer Support Policy – Lumaz.pk

Last Updated: October 12, 2026

1. Contact Us

At Lumaz.pk, we aim to provide helpful and reliable customer support. If you have questions about our products, orders, payments, shipping, returns, or exchanges, you can contact us through the official channels listed below.

Business Name: Lumaz.pk
Email: info@lumazpk.com
WhatsApp: +92 323 3206052
Website: https://lumazpk.com/
Location: Faisalabad, Punjab, Pakistan

2. Customer Support Hours

Our customer support team is available during the following hours:

Monday to Saturday: 10:00 AM – 10:00 PM
Sunday: Closed

Messages received outside our support hours, on Sundays, or on public holidays may be answered on the next working day.

3. Order Inquiries

For assistance with an existing order, please provide your Order ID and the contact number used when placing the order. This helps us locate your order and respond more efficiently.

You may contact us regarding:

  • Order confirmation and payment verification.

  • Product details, fabric information, and availability.

  • Shipping updates and tracking information.

  • Damaged, defective, or incorrect products.

  • Return, exchange, and refund requests.

4. Email Support

For detailed inquiries or matters requiring documentation, you may email us at info@lumazpk.com.

Please include a clear subject line and any relevant order details. For product-related complaints, you may also attach clear photographs where appropriate.

We aim to respond as soon as reasonably possible during our business hours. Response times may vary depending on inquiry volume and the nature of the request.

5. Official Communication Channels

For your security, please use the official contact details listed in this policy when communicating with Lumaz.pk.

Do not share your banking password, PIN, OTP, or other confidential financial credentials with anyone claiming to represent our business.

We cannot guarantee the authenticity of communications from unofficial accounts or unauthorized individuals.

6. Changes to Contact Information

We may update our contact details or customer support hours when necessary. Any changes will be reflected in this policy or communicated through our official website.

7. Contact Information Summary

Lumaz.pk
Email: info@lumazpk.com
WhatsApp: +92 323 3206052
Website: https://lumazpk.com/
Location: Faisalabad, Punjab, Pakistan
Support Hours: Monday–Saturday, 10:00 AM–10:00 PM